Un grup de 133 de persoane au demonstrat ca, consumatorii pot aduce schimbarea in mediul de afaceri din Republica Moldova.In luna decembrie 2012 a fost lansata petitia deschisa catre compania Moldcell. Prin intermediul aceastei petii, abonatii moldcell cereau eliminarea taxei de 1 leu perceput de la clientii de la abonament, pentru apelul catre serviciul clienti.
Acesti clienti proactivi au avut suficient curaj sa semneze petitia si sa ceara companiei sa renunte la o taxa, care era perceputa de ei una abuziva si incorecta.
In data de 21 iunie 2013. pe pagina oficiala a companiei moldcell a aparut o informatie prin care, compania anunta ca: "pentru că ţinem la părerea ta" elimina taxa de 1 leu pentru apelurile la serviciul clienti, pentru toti clientii moldcell de la abonament.
Cu toate acestea, la rubrica contacte - informatia cu privire la apelul catre serviciul clienti nu a fost actualizata. Asa ca am telefonat la serviciul clienti moldcell si i-am rugat sa actualizeze si aceasta informatie in timp util si asta pentru ca sa se asigure consumatorii, ca intentiile comaniei sunt serioase.
Tin sa le multumesc tuturor celor 133 de consumatoril proactivi, care au luat atitudine, au schimbat si continua sa aduca schimbarea in mediul de afaceri autohton si nu numai.
Datorita lor acum toti clientii moldcell abonament pot apela serviciul relatii clienti, absolut gratuit.
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